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Business applications, ready to run.
Software that keeps everyday operations running. Our own applications give growing organisations the essentials of enterprise platforms, without the complexity, cost or long projects. And when a leading platform is the better fit, we implement it.
Service management, without the complexity.
Capture every request, route it to the right team and resolve it within agreed service levels. Fullscope works for IT and for any team that handles requests, from HR to facilities.
Best for: SMEs and mid-market teams that need structured service management fast, without a heavyweight platform.
IT Service Desk · example data| Ticket | Subject | Priority | SLA remaining |
|---|---|---|---|
| INC-2318 | VPN drops for the Porto office | P1 | 0h 24m |
| REQ-2316 | New starter laptop and accounts | P2 | 3h 10m |
| REQ-2311 | Access to the finance shared drive | P3 | 1d 4h |
| INC-2309 | Printer on floor 2 shows paper jam | P3 | 1d 9h |
Multichannel capture
Requests by email, web portal and chat, all in one queue.
Smart routing
Categories, priorities and assignment rules send each ticket to the right people.
SLAs and escalations
Service levels with timers, alerts and automatic escalation.
Self-service and knowledge
Users find answers and track their own requests.
AI assistance
Automatic classification, suggested answers and similar-ticket detection.
Reporting
Volumes, response times, SLA compliance and team performance.
Integrations
Connect email, identity, collaboration tools and business systems.
For every team
IT, HR, facilities, finance: one platform, separate service desks.
People, resources and schedules in one place.
Plan who does what, where and when. Landscape brings people, rooms, equipment and appointments into one calendar, keeps schedules free of clashes, takes bookings online and shows how your resources are used.
Best for: any organisation that runs on schedules, from training centres and clinics to studios, consultancies and field teams.
Weekly planner · example dataPeople and teams
Availability, skills, working hours and assignments for everyone.
Rooms, equipment and assets
Book any resource and see occupancy at a glance.
Smart scheduling
One-off and recurring schedules that respect availability, with clash detection.
Services and activities
Appointments, sessions, classes or shifts, each with its duration, capacity and resources.
Online booking
Clients and staff book available slots in a self-service portal.
Reminders
Automatic email and SMS reminders that reduce no-shows.
Check-in and attendance
Record who attended and follow up on no-shows.
Reports
Occupancy, utilisation and workload by period, location or team.
Platforms we implement.
When a leading platform is the right choice, we implement it, integrate it with your systems and help your teams get the most from it.
EasyVista
IT service management and enterprise service management, configured around how your teams actually work.
- Self-service portals and service catalogues
- Asset and configuration management
- Integrations with your business systems
- Optimisation of existing deployments
Jira
Jira and Jira Service Management designed for clear ownership, from projects to service desks.
- Projects, workflows and service desks
- Automation rules and integrations
- Clean-up and standardisation of instances that grew without a plan
- Training for admins and agents
For both platforms: new implementations, migrations, health checks, integrations, training and support. EasyVista and Jira are trademarks of their respective owners; Outlier is an independent services provider.
See them in action.
Book a 30-minute demo, tailored to your organisation.